Epoch Consulting Group

Anyone can tell you what's broken. I build what replaces it.

Most consultants hand you a findings deck and a list of vendors to call. I work across process, software, infrastructure, and AI — so the recommendation and the thing that fixes it come from the same person.

Bring me a problem See what I actually do
What that looked like in practice
+45%
Revenue increase from renegotiating square-foot rates with every builder partner
5PM → noon
A full day of operations compressed into a morning, after the systems were rebuilt
7 years
Running a contracting operation essentially solo — payroll, office, and job sites
Paper → GPS
Time cards replaced with verified mobile clock-in that caught dishonest entries
The actual situation

You don't have one problem. You have eleven, and they're all touching each other.

The reason nobody has fixed it is that fixing it requires one person who can see the process, the software, the infrastructure, and the money as a single system.

  • A website that half works and nobody remembers who built it
  • Five SaaS subscriptions, two of which are actively used
  • An IT vendor you keep meaning to replace
  • Somebody's Excel file that only opens correctly on one machine
  • Three customer lists that disagree with each other
  • A quoting process that lives entirely in the owner's memory
  • Manual data entry between systems that should talk to each other
  • And a printer that appears to be genuinely possessed
Capabilities

Give me the business problem. I'll figure out what solves it.

Most companies would hire six vendors for this list. The advantage of one person who spans it is that nothing falls between them.

Where most engagements start
01

Systems diagnosis & rescue

Auditing what you already have, untangling systems built by four different vendors, and finding the root cause of the thing that's been broken for two years. I don't accept the first plausible explanation.

Root-cause analysis · Vendor untangling · Stalled project recovery · Technical audits
02

Business systems & operations

Taking work that's being done informally, manually, or not at all and turning it into a documented, repeatable process someone other than the owner can run.

Process design · Workflow analysis · SOPs & templates · Bottleneck removal
03

AI & automation

Real commercial AI integration and workflow automation — systems that talk to each other so nobody is retyping the same information twice. Not a lunch-and-learn on ChatGPT.

Workflow automation · API integration · Local LLM deployment · AI feature builds
04

Web & SaaS development

Full product builds, not brochure sites — authentication, subscriptions, payments, storage, admin tooling, and the production debugging that comes after launch.

Web apps · Stripe & billing · Databases · Cloud deployment · Production QA
05

Technology & IT infrastructure

Hardware through cloud. Workstations, networks, storage, security hardening, and diagnosing environments where the symptom and the cause are four layers apart.

Networking · Cybersecurity · Workstations & NAS · Cloud infrastructure
06

Strategy, product & brand

Pricing, monetization, and growth funnels on the business side; identity, positioning, and visual direction on the front end. The parts customers judge you by.

Pricing & revenue models · Product design · Brand identity · Positioning
The operating principle
If it only works when someone is watching it, it isn't fixed.
Epoch Consulting Group
Track record

Most consultants have advised a business. I spent seven years being the one who had to make the week actually work.

For seven years I ran a contracting operation essentially by myself — payroll, the office, the scheduling, and the job sites. Not the advisory seat. The seat where the crew is waiting, the builder wants a number, and payroll runs Friday whether the paperwork is ready or not.

So when I say a process is broken, it's because I've been the person absorbing the cost of it. And when I rebuilt those processes, the results weren't theoretical — they showed up in the rates, the payroll, and the hours.

That's what Epoch sells: an operator's read on what's actually costing you money, paired with the technical range to build the fix instead of writing a recommendation and handing you a vendor list.

+45% revenue Renegotiated square-foot rates with every builder partner — 29–43% higher pay per job, roughly a 45% lift in company revenue. Same crew, same work, better terms.
Paper → GPS Replaced an abused paper time-card system with GPS-verified mobile clock-in. It caught dishonest entries and ended the daily drive between job sites to verify who was there.
5PM → noon By the end, the operational work that used to consume a full day was finished before lunch — while still running payroll, the office, and the sites single-handed.

Tell me what's broken. Or just tell me something isn't right.

Most businesses can't name the problem — if they could, it would already be fixed. "This takes too long" or "it shouldn't be this hard" is a perfectly good place to start. Seeing where the real fault line is, underneath the symptom everyone's been arguing about, is the part I'm good at.

hunter.p.harrell@gmail.com
Richmond, Virginia · Remote engagements welcome